Hawaiian Air beefs up face mask policy

Flyers 2 years and older need mask

Hawaiian Airlines has imposed stricter face mask policies for passengers, including requiring flyers 2 years and older to wear a mask and not allowing masks made of mesh, sheer material or equipped with valves.

The announcement Monday also said the airline will be initiating a new health screening process for those unable to wear a face mask or covering due to a medical condition or disability. Those flyers now must undergo a personal medical assessment at the airport to be cleared to board. Guests requesting an exemption should arrive at the airport early because the assessment may take up to one hour, Hawaiian said.

Also, a plastic face shield alone will not be acceptable as face covering but may be worn with a mask.

The airline has had a face mask requirement since May 8. The stricter policies come following a determination by the U.S. Centers for Disease Control and Prevention that mesh and shear masks don’t effectively block respriatory droplets, the airline said.

“We are adjusting and reinforcing our layered safety protocols to ensure we’re providing the highest level of comfort and protection for our employees and guests,” said Jeff Helfrick, vice president of airport operations at Hawaiian Airlines. “We appreciate everyone’s understanding and cooperation in keeping Hawaii a safe destination.”

As part of its “Keeping You Safe” program, Hawaiian last month added a new step to its check-in process, requiring guests to complete a health acknowledgment form indicating they are free of COVID-19 symptoms and will wear a face mask or covering for the entirety of their journey.

The health and safety program for guests and employees also features enhanced cleaning measures, including frequent disinfecting of lobby areas, kiosks and ticket counters; electrostatic aircraft cabin spraying; plexiglass barriers at staffed airport counters; and sanitizer wipe distribution to all guests.

The carrier, which has been operating a reduced schedule since March due to the pandemic and travel restrictions, will continue to cap cabin capacity at 70 percent through September to allow for onboard distancing.