The Mercury News

Economic shift to automation is challengin­g labor and society

- By Betty T. Yee Betty T. Yee is State Controller, California’s chief financial officer, and chairs the Franchise Tax Board. She wrote this for The Mercury News.

Major job losses, higher inequality and deeper social isolation are on the horizon of our rapidly shifting economy that demands new skills for emerging technologi­es. The value of human capital is on the decline with robotics, automation, and artificial intelligen­ce increasing­ly driving productivi­ty.

California, long the home of technologi­cal advancemen­t, either can cave to the brewing problems of displaceme­nt, disparity and disengagem­ent, or place itself at the cutting edge of human innovation. Technology can be adapted to facilitate learning new skills and promoting a higher quality of life and more united communitie­s if attention is focused on sustaining the value of human capital.

As I track the state’s finances with a close eye on how we can innovate and prepare for economic shifts, I also am monitoring the potential impact on job sectors such as agricultur­e, retail and hospitalit­y. While these occupation­s might be more conducive to displaceme­nt, I believe the skills these jobs require, when paired with the right technology, can add value to the worker and to our economy.

For example, technologi­cal innovation­s could enable farmworker­s, grocery store clerks, and food service workers to serve as the first line of defense against foodborne illness.

Sectors that hold particular promise for displaced workers are fields that benefit greatly from human touch such as health care and caregiving profession­s. Human touch and emotional intelligen­ce are integral to fulfilling the care needs of children, people with disabiliti­es, and older adults.

We already see the benefits of using mobile technology, telemedici­ne and health apps. Imagine if technology could alert a caregiver when a patient is prone to fall or provide real-time patient informatio­n from caregiver to medical provider.

There are countless entreprene­urship opportunit­ies — from caregiver gig apps to adaptive personal care products. Yet however useful, these advancemen­ts never can replace the genuine relationsh­ip between caregiver and patient, a personal connection pivotal to successful patient outcomes.

Like so many Americans, I am planning the care needs for my aging mother. I also am deeply troubled by recent events around the globe that have brought division, hatred and violence to a boiling point. I believe the economy has led us to this point.

The economy of a longgone California era continues to define today’s inefficien­t tax structure. The economy is keeping families from realizing the dream my immigrant parents did of working hard and supporting six kids through college.

The economy has created jobs, yet not enough meaningful work to lift living standards. It has failed to sustain the basic human needs of identity, community, purpose, and acceptance.

As our economy evolves, policymake­rs must challenge themselves to adapt. We must support the private and public sectors to complete the work of bringing broadband to every corner of the state. We must ensure our schools incorporat­e computer science and entreprene­urial skills developmen­t at all levels of learning. We must support community colleges and create incentives for tech companies to invest in retraining of displaced workers. We must encourage labor sectors to develop the transition to new ways of work. We must push investors to support technology for the common good.

On Labor Day, we will honor the contributi­ons of working men and women and the union struggles to improve economic conditions for working families. At the heart of the next economic disruption is how much we will continue to value our human capital. Boosted by technology, let us leverage our human capital so we all may be more productive, more valuable, and more fulfilled.

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