The Mercury News

The Diamond Certified® Directory Now Being Delivered!

Only Top Rated Companies Earn Diamond Certified. Company Performanc­e is Guaranteed.

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The 2018 Diamond Certified Directory is now being mailed to more than 800,000 homes throughout the Greater Bay Area. Your South Bay and Peninsula edition presents full-page profiles of each company that has scored Highest in Quality and Helpful Expertise in the most accurate ratings program in Northern California. If you would like a free Diamond Certified Directory mailed to you, please visit www.diamondcer­tified.org/membership.

NSIDE: Diamond Certified Expert Contributo­r Tips

You’ll gain knowledge and become a savvier consumer by reading the tips in the back of your directory. You also get free access to hundreds of Expert Contributi­ons at diamondcer­tified.org— just choose “Find Expert Advice” on the top menu.

The Most Accurate Ratings

When you choose a Diamond Certified company, you’ll never be fooled by fake reviews because all research is conducted via live telephone surveys with real customers. Plus, Diamond Certified companies must score 90+ on a 100 scale in customer satisfacti­on and helpful expertise and pass a credential-based rating to earn and maintain the prestigiou­s award.

The Diamond Certified Performanc­e Guarantee

If you’re dissatisfi­ed with the performanc­e of a Diamond Certified company and try unsuccessf­ully to resolve the issue, contact us within six months of your purchase and we’ll provide full mediation. If the mediation fails to produce a mutually agreeable solution, we’ll refund your purchase price up to $1,000—it’s that simple. To order your free 2018 Diamond Certified Directory and become a Diamond Certified Preferred Consumer (always free), go to www.diamondcer­tified.org/membership or call (877) 581-8133.

 ??  ?? The Diamond Certified rating process ensures only REAL customers are surveyed. Companies must rate Highest in Quality and Helpful Expertise to earn Diamond Certified.
The Diamond Certified rating process ensures only REAL customers are surveyed. Companies must rate Highest in Quality and Helpful Expertise to earn Diamond Certified.
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