The Middletown Press (Middletown, CT)
‘Bathroom penny pinchers’ no more, welcome to Connecticut
All Kathy Rupcic really wanted was amap.
She and her husband Peter were on a “fairly easy” road trip from their Hamilton homein the Ontario province of Canada, and had just spent three days in the Catskills. Theywere heading to an Airbnb in Bridge port when they stopped to get their bearings at the Welcome Center on Interstate84 in Danbury, just minutes over the border with New York.
Theywere looking forward to Pleasure Beachin Bridge port .“We want the ocean,” Kathy said affably. “It’s summer.”
But there was no map they could take with them— the Tourist Information Center was closed. I peeked through the locked glass doors; the room was empty, not one brochure on the desk. This was Wednesday, around 11 a.m., theweek after the Fourth of July prime vacation time.
Although the seven Welcome Centers and Rest Areas that had been closed loinger than theywere open for nearly three years finally reopened on July 1— hallelujah!— not all Tourist Information Centers are staffed yet.
What a lost opportunity. A glance at the brochure rackin front of the closed doors shows a lackof attention. Amongthe 16 different brochures was this:“Now hiring —New York Air National Guard.” Really, Connecticut? Is that away to promote our state?
Fortunately, the rack also held colorful brochures for Quassy Amusement Park in Middlebury, the Harriet Beecher Stowe Museum in Hartford, the Discovery and Barnum museums in Bridgeport, and Music Mountain in Falls Village, a monga few others. But itwas as though nothing worth seeing existed inwestern or southwestern Connecticut.
We can do much better.
While the state Department of Transportation maintains the rest areas, the Department of Economic and Community Development is responsible for the Tourist Information Center within the buildings. Jim Watson, a DECD spokesman, told Christine Stuart of CT News Junkie. com this week, that “Nowthat funding has been reallocated, we are conducting a thorough assessment to determine what exactly is needed, including staffing, to get the mup and running as quickly as possible.”
“As quickly as possible” translates to having “a fewof them open in the next 30 days.” Summer will practically be over by then. Surely a department with“economic” in its title could move a bit faster. They could, and should, ask tourism and arts groups for help.
Let’s celebrate
I’ll pause from chiding the slowmoving state agency for nowand take amoment to toast the reopening of the rest areas and Welcome Centers in Connecticut.
It’s been a mission for a while now. Last August my column “When a Welcome Center is anything but” contrasted the fun rest area in New York just past the border with Pennsylvania with Connecticut’ s don’ t even think about stopping here message.
You might remember my “Welcome to land of bathroom penny pinchers” column on March 29 in which I said itwas foolhardy to close the Welcome Centers from 3:30 p.m. to 8:30 a.m.— and advertise the closed hours on signs along the highways.
“The state with the highest per capita income in the country can’t afford to keep all of its rest areas open on the interstates. How embarrassing is that?”
That struck a chord with many readers who emailed meto share horror stories or offer suggestions. The result was “Readers speak on ‘disgusting’ Welcome Centers.”
“Gov. Ned Lamont, you need to hear this: Lots of people are embarrassed to say they live in Connecticut. ... They are embarrassed about the decidedly unwelcome highway Welcome Centers that are closed more than they are open. It stinks, they say. Literally.”
OK, we weren’t the only ones raising a ruckus about the portapotty image we were giving visitors. The Blue Ribbon Panel on Tourism, created by House Speaker Joe Aresimowicz, included the recommendation to reopen the Welcome Centers in its Feb .15 report. Then Gov. elect Ned La mont’ s Arts, Culture and Tourism policy committeemade that recommendation in December. The General Assembly was receptive with funding.
I asked Lamont’s Senior Advisor Colleen Flanagan Johnson whether the columns helped influence the reopening of the centers.
“Safe to say that he (Lamont) heard about opening the Rest Areas/Welcome Centers from ALOT of people, yourself included,” she said. I’ll take that.
And so take a bow, readers who emailed and were mentioned in the “readers speak” column: Paul W. Looney of North Haven, Harold Newman of New Fairfield, Mike McGorty of Brookfield, Jen Tucci of Guilford, Bill Carbone of Madison, John Apple of New Fairfield, Mike Zilinek of Newtown, and Charlene and Angel oD a less io of Stratford. Youwere a part of making it happen.
Stay awhile
Now we’ve got tomake sure the Tourist Information Centers get running while summer travelers are on the road.
The Welcome Center on eastbound I84 in Danbury is small, but charming. No one need resort to a portapotty anymore (though they were still there as of Wednesday) with rest rooms inside the alway so pen center. Vending machines for drinks and snacks were well stocked.
Outside, daylilies and other flowers bloomed. Meticulously groomed grassy grounds with picnic tables and grills offered respite for travelers’ first step into New England.
Though Kathy and Peter Rupcic were disappointed they couldn’t find amap, they seemed happy to be in Connecticut and heading for the shore. Let’s be sure visitors like them can find out about all there is to do and see in our beautiful state. And stay a while.
Jacqueline Smith’s columns appear Fridays. She is the editorial page editor for The News Times and The Norwalk Hour. Email her at jsmith@hearstmediact.com