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Dominion Energy Ohio highlights assistance for those having issues paying bills

Dominion Energy Ohio announced it is working to support customers facing financial hardship, offering more flexible payment options on past due balances and increased financial support for EnergyShare.

“With the surge in unemployment claims due to COVID-19 we know more customers may qualify for utility assistance this year, and we want you to know we have programs and payment options to help you move forward,” said Jim Eck, vice president and general manager of Ohio & West Virginia Distribution, in a news release. “If you’re having trouble paying your bill, we’re here to help you find the best option for your unique situation.”

On March 12, Dominion Energy voluntarily suspended disconnections for customers falling behind on their bills, while offering a range of assistance to help them, the release noted.

However, the Public Utilities Commission of Ohio has asked utilities to submit plans for resumption of normal credit procedures. Dominion’s plan, unless modified by the PUCO, sets forth the company’s timeline for a resumption of normal credit operations, beginning after Aug. 3.

The company stated that moving forward it will continue to look at all options to provide assistance for customers, including waiving reconnection fees and late payment charges.

During the period ahead, the company strongly encourages customers to take advantage of the resources being made available, chief among them more flexible payment plans. Customers can learn more by calling 800-362-7557. Information is also available at DominionEnergy.com.

Assistance includes:

• Payment Plans

If customers are having trouble paying their bills, the company offers both short-term payment extensions and long-term payment plans. Customers may qualify for one of several Dominion Energy or State of Ohio programs. • EnergyShare

Direct assistance is offered through EnergyShare, Dominion’s program for those facing financial hardships, which is administered by the Salvation Army. It is funded with company contributions and supplemented with donations from customers and employees.

To meet needs during the pandemic, Dominion is adding $150,000 to the program, on top of a previous $250,000 annual contribution, while also expanding eligibility and assistance.

• Percentage of Income Payment

Plan Plus

PIPP Plus allows eligible customers to maintain natural gas service by paying a monthly amount based on 6 percent of their total monthly household income or $10, whichever amount is greater. Households with a gross yearly household income at or below 150 percent of federal poverty guidelines are eligible to participate.

• Save on energy

For some, this additional time at home could result in increased bills, so Dominion has put together tips to help customers be mindful of their energy use. Visit www.DominionEnergy.com/ WaysToSave.