*(1(5$/ ,1)250$7,21

Ohio Departure Points: Our departure points are as follows - Akron: Home Depot, 2811 S. Arlington St, Akron – just down from the Walmart – park in the front corner behind Golden Corral; Canton: Target parking lot behind Panda Express, 5584 Dressler Rd. NW – near Belden Village; Alliance: (NEW) the front parking area of Lowe’s, 2595 W. State St.; Salem: Burger King on E. State St. (rear parking area); Columbiana: our TLC Office at 44139 St. Rt. 14. Other departure points may be established for groups of 10 or more if the itinerary and direction of travel permits. We reserve the right to change departures. Departures are arranged in the direction of travel, with last departure being the closest to the destination, for the convenience of all passengers.

Pennsylvania Departure Points: *We may use smaller shuttle buses to make these pickups and will join the tour en route at a logical transfer point. ~ For Overnight Trips: Slippery Rock: Campbell Bus Lines, 258 Grove City Rd; Butler: Ollie’s, 602 Moraine Pointe Plaza; Grove City: County Market Plaza, 49 Pine Grove Square; Mercer: Rodeway Inn, 835 Perry Hwy. ~ For Day Trips: We have PA pickups if the trip is going EAST into PA. If the trip is going WEST into Ohio, our PA folks board at our Office in Columbiana to join the tour.

Seating: On all overnight tours, we use a daily seat rotation. The first day of a trip, you choose your seat when you board, and rotate from there. We feel this is fair to all. If the coach is not full, a less formal rotation may be used at the Escort’s discretion. Persons traveling single or with uneven amounts in their group may need to sit with other like-travelers. We cannot guarantee that small groups will be seated together. We welcome single travelers, but the single rate does not include two seats on the coach. * We cannot accept doctor’s notes regarding requests to sit in the front seat/s. Please consider boarding at the first pickup location if your seat location is of concern. It is also recommended to see your doctor for motion sickness medication, if this should apply.

Smoking/Drinking: We make regular stops for restrooms and for the convenience of smokers; however, we have a NO SMOKING (or vaping) policy aboard all coaches. If someone violates the non-smoking policies of places we are staying or visiting while on tour, it is the sole responsibility of that person should there be any penalties and/or fines for not adhering to their rules and regulations. Consumption of alcoholic beverages is not permitted at any time on the coach.

Transportation: All of our tours use beautiful modern, deluxe wide-body motorcoaches from Campbell Bus Lines. Campbell has received the highest possible rating with the Dept. of Transportation. The motorcoaches are equipped with air-conditioning, reclining seats, public address system, DVD player, outlets for each passenger, and emergency restrooms. Our intent is for all overnight tours to be professionally escorted. Upon occasion, in order to avoid canceling a trip with a low passenger count, our Driver may serve both positions of Driver and Escort, and all are professionally trained to do so.

Lodging and Meals: Your quality lodging is included on all overnight tours. We never use second-rate hotels, restaurants, or activities on any tour, to the best of our ability to make that determination. If you need two beds in your room, please state this when making your reservation. Generally, some meals are included on overnight trips (see individual tour inclusions); however, we cannot guarantee any special dietary requirements.

Border Crossings: As of June 2009, a Passport or Passport Card is required for border crossings. Either of these travel documents may be obtained through your local courthouse. The Passport Card is limited, but is sufficient for Canadian border crossings and is good for 10 years – it is also very easy to apply for. Your Driver and/or Escort will be asking to see one of these documents before boarding the coach for trips with this requirement. We cannot be responsible if you are unable to travel due to failure on your part to obtain the proper documentation. Please begin the process early enough to ensure that you will have it in time for your tour’s departure. For more information via the Internet: http:// travel.state.gov/passport/ppt_card/ppt_card_3926.html

Luggage: One suitcase per person is included in the price of your tour. We ask that you are respectful of the weight. Our Drivers handle up to 54 pieces of luggage multiple times throughout a tour, and if it’s too heavy for you to lift comfortably, it is too heavy for them. You are also permitted a carry-on, which is your responsibility. Additional luggage may be transported at the cost of $10.00 per bag, per day – you must clear this with the Office ahead of time. It is wise to travel light. Luggage tags are provided and required for hotel identification, and are sent with the final letter and phone numbers of your hotels.

Medical Devices: Medical devices must be handled by you, the passenger. They are either to be stored under your seat (not protruding out into the person’s space behind or in front of you), or if too large for that accommodation, they must be placed under the coach by you, and taken off at each place it’s needed by you. It is not safe for a medical device to ride in an overhead compartment for multiple reasons, nor are our Drivers or hotel personnel allowed to handle it for safety and liability reasons. If it needs to ride under the coach, please have it in a quality container (as small as possible) to assure it rides safely.

Taxes and Gratuities: All taxes and gratuities for included meals and activities are included, unless otherwise mentioned by the Escort. Driver and Escort gratuities are not included in the price of your tour. The suggested rate for a “job well done” is a minimum of $4.00-$4.50 per person/per day for the Tour Escort, and a minimum of $4.00-$4.50 per person/per day for the Driver. We request that you express this on an individual basis, and let the quality of service received be your guide.

TLC Reward Cards: TLC Cards are non-transferable and non-replaceable. Please take care to keep it in a safe place you will remember. If you decline your TLC Card punch while on tour, you cannot get it later.

Payment: All prices listed are per/person rates. On one-day tours, full payment must be made with the reservation. For overnight tours, see “How To Make A Reservation”. Balance of an overnight tour is due 45 days prior to departure (unless otherwise stated/notified). Confirmation will be sent after we receive your deposit. Please call as soon as possible if you should decide not to go.

Refunds:

Up to 45 days prior to departure date, a full refund will be made. * Tours that include tickets generally have earlier non-refundable dates – ask upon booking. There are no refunds for cancellations made within 45 days prior to your departure date. However, we will do our best to recover as much as we can, but cannot guarantee anything including prepaid reservations and other costs that are non-refundable to us. There will be a $25.00 per/person charge for this service. There will be no refund, for any reason, for a “no-show” on the day of the tour. ~ Please Note: Refunds will be made by the same method you paid us; e.g., if you paid by credit card, the refund will be put back on that credit card. No exceptions.

TLC Tours offers a “Refund Protection Plan” for overnight tours that is available at our office at a minimal cost. It needs to be purchased when you book your trip. This insures you a full refund in case of A.) a death in your immediate family (requires a copy of death notice), or B.) personal illness (requires a doctor’s written note confirming you were too ill to travel). Exceptions would be made if an immediate family member’s serious illness necessitates you staying home, but would still need confirmed by a doctor’s note. *Immediate family, in these situations, includes spouse, parents or children only. Call our office for full details about TLC’s RPP. We encourage you to take advantage of the protection plan, or secure insurance on your own if you prefer “cancel for any reason” coverage. Our Refund Protection Plan is not available for Day Trips, nor are there any refunds for Day Trips, with a few exceptions.

Cancellations: TLC Tours reserves the right to cancel any tour that has not reached a minimum number of reservations. We always avoid changes and cancellations, if at all possible, as we realize the inconvenience to you, our valued customer. We reserve the right to cancel or refuse service to anyone, in our sole discretion. Any person may be dismissed from a tour at any time or place by the Tour Escort or Driver should their conduct be problematic in any way. No refund will be made, nor will any further responsibility be assumed by TLC Tours or anyone in their employment.

Responsibility: TLC Tours, LLC is insured. Campbell Bus Lines is registered and insured with the ICC. TLC Tours acts only as an agent. We are not responsible to any person for any loss of time or money due to a change or delay beyond our control. Nor are we responsible for non-performance by those we have contracted with. We reserve the right to change tour prices, inclusions, and itinerary, if so dictated by circumstances beyond our control. We are not responsible for pricing, typographical, or other errors. Any claims against TLC Tours must be made, in writing within 30 days of the trip.