‘Phone Pal’ program launches

Initiative serves to promote connection, address isolation

The Lake County commissioners have announced the launch of the “Phone Pal” program, which is designed to “promote social connection and address senior citizen loneliness, thereby increasing the ability to age in place and remain independent.”

Described as a reassurance program that matches volunteers with older, isolated adults, Phone Pal serves to link principals seeking to converse twice a week.

The initiative is made possible by a portion of a two-year AmeriCorps Seniors grant, totaling $114,993, received by the commissioners, with a 10 percent match from the Senior Services Levy.

“We are thrilled to offer this program to Lake County seniors,” said Commissioner John Hamercheck. “The COVID-19 pandemic has exacerbated this growing public health crisis and we hope this program will help alleviate some of the residual effects.”

Individuals may self-refer or be referred by another person or agency. When a referral is received, contact will be made to complete a screening.

Once approved for the program, seniors are matched with a volunteer who has completed training and a background check.

Visit www.lakecountyohio.gov/senior-services/ and follow the online interest form on the “Phone Pal Program” tab on the left of the screen or call 440-3502020 to get started.

“Facilitating social connections among our senior population is critically important to a healthy community,” said Commissioner John Plecnik.

“Research shows that programs like Phone Pal have significant positive impacts on loneliness, depression and anxiety for participants who need it.”

According to the board, the program is unique in that it uses a software system that allows approved matches to call through a special phone line, eliminating the need to exchange phone numbers or report volunteer data.

“The software enables us to measure outcomes, track calls and evaluate the overall effectiveness of the program,” said Commissioner Richard Regovich. “We will be able to utilize this software to ensure older adults aren’t slipping through the cracks.”

For more information on the program, or to become a Phone Pal volunteer, contact the Lake County Volunteer Network at 440-3505360.