Professional Movers.com team take pride in serving community with top-rate service
Andrew Androff, co-owner of Professional Movers.com along with his brother Patrick Crowley, has a message from a fortune cookie taped to his computer monitor that reads: “When two people in business always agree, one of them is unnecessary.” It’s a friendly reminder that even though Professional Movers.com is a familyowned and operated business with a long and proud history, there are days where you aren’t
always going to agree with everyone — even if they are family. And there is nothing wrong with disagreements or other sides to an issue if at the end of the day you come up with the best solution.
“We all grew up in the business so we are used to working closely with each other and we all have thick skin,” says Androff, when asked about the family dynamic at Professional Movers.com. “Sure, there are days we get frustrated and disagree
on things but at the end of the day we figure things out and we all understand that everyone’s heart is in the right place. We challenge each other and work well together and we all want to make the company better and stronger. Every decision we make is based on making our customers happy.”
The company was founded in 1978 by Androff’s parents, Chris and Hannah Androff, as a homedelivery company. Through the years the company began to diversify services adding residential and commercial moving, packing, and storage services. Then in 2017 they launched Rental Crates.com, which allows customers to rent reusable plastic moving boxes to help pack and move their home or office.
“Everyone has pretty defined roles and responsibilities and an opportunity to make a direct positive impact on the success of the company,” Androff says. “I run the residential and commercial
moving division while
Pat runs the freight and delivery division. Our other brother, Don Crowley, runs our office in Rochester at Oakland University, and our sister, Sabrina Firth, is our bookkeeper and accountant manager.”
Pat’s oldest son, James Crowley, is the manager of Rental Crates. com and his younger brother John Crowley is the warehouse manager. Andrew’s cousin Mike Bailey manages all of the large corporate accounts and commercial projects. Kris Bergstrom, who is like family, has been an instrumental part of the business and is the Operations Manager of the Walled Lake office.
“Everyone in the family has at some point worked in the business and it has now branched out now to the 3rd generation taking
on important leadership roles,” says Androff. “There remains a good level of family involvement throughout the business, but we promote non-family as well. Most recently, our top mover, Jim Turner, was promoted to a management role as a Moving Consultant.”
Professional Movers.com
moves more than furniture, boxes and refrigerators — they also move dreams, hopes, and new beginnings for their team members. Everyone starts as moving apprentice but they have built a career ladder that helps promote team members from apprentice, to mover, to team leader, to CDL-A driver, and eventually to management role if they desire.
“Everyone at Professional Movers.com began their career here as a moving apprentice, even our bookkeeper, Sabrina. It’s important to know every
facet of our business to be successful,” says Androff.
Professional Movers.com creates a culture of appreciation and respect and give their customers
the best moving experience by providing background checked movers who take pride in delivering quality service. They specialize in providing local packing, moving and storage services for families and businesses. And their customers have spoken. The company has an amazing 4.9 out of 5 rating on Google reviews — where most people usually go to
complain and give negative reviews.
The company also has been voted Best Moving Service 10 times by readers of the Oakland Press and Detroit Free Press.
Professional Movers.com has offices in Detroit, Rochester and Walled Lake and they always give back to the communities
they serve — in ways both big and small. Since 2017, they have supported the Royal Oak Public Piano Project by sourcing unwanted pianos and delivering them to the community spaces. In 2016 when the City of Flint experienced their water crisis, Professional Movers.com converted their Walled Lake warehouse to
a community donation center to help accept bottled water donations. They delivered 22 pallets of water totaling 49,126 pounds to the Flint community. In 2011, Professional Movers.com pioneered the Detroit Moving Incentives Program, a company-wide initiative to help encourage more people and businesses to consider moving to Detroit. The company has come a long way since Chris and Hannah Androff founded the company in 1978.
“We are proud of what they did because they created a really
unique business,” says Andrew. “And where we are now is a completely different business
and it’s grown so much. It goes both ways, we are proud of what they started and they are proud
of where we have taken it.”