U.S. Army launches tenant satisfaction survey

The Army began its annual Tenant Satisfaction Survey to gather feedback about living in Army housing. An online survey link was emailed Dec. 2, 2020 to more than 110,000 tenants living in privatized, governmentowned and government-leased housing across the globe. Completing the survey takes about 10 minutes. Tenants have 45 days to complete the confidential survey, which ends Jan. 15, 2021.

Army privatized, governmentowned and government-leased housing tenants can rate their satisfaction with services, property and the overall housing experience through the online survey. Feedback is used by the Army to help maintain a high quality of life for service members and their families. Results will guide the decisions the Army makes today about future housing.

“The Army will improve homes, communities and customer service -- from Army housing staff and the private housing management companies -- through the candid feedback we receive from our Soldiers and their families,” said Lt. Gen.

Jason Evans, Deputy Chief of Staff of G-9, which provides policies, programs, resources and expertise for services and installation infrastructure to enable total Army readiness. G-9 is the sponsor of the survey.

Housing tenants who do not receive the survey notice email should contact their local garrison housing offices. CEL & Associates Inc., an independent, third-party group, will conduct the survey.