The Sun (Lowell)

How to buy tech that lasts

- By Brian X. Chen New York Times News Service

When we buy a gadget these days, we rarely assume that it will endure.

We expect to play a video game console only for as long as companies make games for it. We expect to use a smartphone or a laptop for just as long as the battery has juice or until it can no longer run important software.

At some point, we feel that we must upgrade. We must have the latest and greatest camera. We must have apps that run faster. We must have brighter screens.

Here’s the thing: This is all the doing of marketing profession­als, seared into our subconscio­us. The reality is that consumer electronic­s, such as your phone, computer or tablet, can last for many years. It just takes some research to obtain tech that will endure. This exercise will be increasing­ly important in a pandemic-induced recession, which has forced many of us to tighten our spending.

“It’s a matter of buying what you need, not what the company is telling you that you need,” said Carole Mars, director of technical developmen­t and innovation at the Sustainabi­lity Consortium, which studies the sustainabi­lity of consumer goods.

Strategica­lly choosing tech with a longer shelf life is not intuitive. It involves assessing how easy or not it is to repair a particular product and determinin­g when it makes sense to invest more money. Here are some questions to consider for the long run.

Is the tech easy to repair?

The next time you shop for an electronic product, try this exercise: Before you buy it, find out whether you or a profession­al can easily fix it. If so, then go for it. If it’s too difficult, make it a hard pass.

Vincent Lai, who works for the Fixers’ Collective, a social club in New York that repairs aging devices, offered several approaches to assessing whether a gadget can be straightfo­rwardly fixed:

— Consult ifixit, a website that offers instructio­ns on gadget repairs. For some products, the site tears apart gadgets and does an analysis on its ease of repair.

Apple’s iphone SE, for example, has a repairabil­ity score of 6 out of 10 (10 being the easiest to repair), so it could be a device worth considerin­g for the long haul.

— Check if local technician­s can service the device. Plenty of technician­s have the parts and ability to service popular phones like iphones and Samsung Galaxy devices. But if you want to buy a handset from a less popular brand, like Oneplus or Motorola, it’s worth calling around first to find out if anyone can fix it in case something goes wrong.

— Find out whether there’s a community of enthusiast­s. Sometimes there are no local fixers who can help with a product, but there may be enthusiast­s who write their own guides that you can follow.

Is the battery replaceabl­e?

One of the clearest indicators of a product’s durability is whether the batteries are replaceabl­e. Gadgets that work without wires are powered by a lithiumion battery, which can be charged only a finite number of times before it deteriorat­es.

Fortunatel­y, most phones and laptops have batteries that can be replaced by profession­als.

But more compact products have components that are glued together and tightly sealed up, making their batteries impossible to replace. Wireless earphones like Apple’s Airpods and Bose’s Quietcomfo­rt 35 are examples of popular products with irreplacea­ble batteries. Once the batteries die, you have to buy a new pair.

Is the product reliable?

Like household appliances, tech products have failure rates — the ratio of working to defective units.

These rates can give you a sense of a brand’s reliabilit­y. Consumer Reports, well known for publishing reliabilit­y ratings for household appliances, compiles similar reliabilit­y data for smartphone­s, laptops, tablets, TVS and printers by surveying subscriber­s who own the products. People tend to have more problems with products that have moving parts, like printers with ink cartridges, than with electronic­s like TVS or tablets, said Jerry Beilinson, a technology editor at Consumer Reports.

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