Nurse turned ER pa­tient thank­ful for Holy Cross Hospi­tal

The Taos News - - FAVOR Y CONTRA - By Kin­del Noel Kin­del Noel, RN, BSN was a pa­tient at Holy Cross Hospi­tal in July.

Let­ter to Bill Pat­ten, CEO of Holy Cross Hospi­tal:

Af­ter ex­pe­ri­enc­ing the ser­vice in your emer­gency room, I had to write to tell you of the ex­cep­tional em­ploy­ees you have. I should tell you that I have many health is­sues, so this wasn’t my first rodeo. In ad­di­tion, I am a reg­is­tered nurse. I be­came an RN at 44 be­cause of my hospi­tal ex­pe­ri­ences, so I have that per­spec­tive too.

I was trav­el­ing to New Mex­ico on va­ca­tion, so this visit was ex­tra stress­ful since we were so far from home. Upon ar­riv­ing to the ER, I saw that it was busy. I al­ready knew in my head what di­ag­nos­tics I would need. I had hoped I wouldn’t have to ask for them.

To my sur­prise, while I was in the lobby, I was asked to give my blood for labs be­fore I was seen by the doc­tor, which is bril­liant, and all hospi­tals should do this. I am sorry I do not re­mem­ber the phle­botomist’s name, but she was good. Next, I was called back to see Kelly, a triage nurse. I found her kind and thor­ough. To my re­lief she ex­plained what the doc­tors had al­ready or­dered. I was again im­pressed.

I was given bed No.12 in the ER. Within a few min­utes, Kather­ine, your lovely vol­un­teer, came in to make sure I was com­fort­able and of­fered warm blan­kets to me and cof­fee, tea or wa­ter to my hus­band. She was so kind and car­ing, which is what I needed. I was scared and cold, and she made me feel safe.

Quickly af­ter Kather­ine’s visit, I was sur­prised again, when Dr. Bush came to see me. My ex­pe­ri­ence in ERs is that you wait for­ever to see a doc­tor, so this was awe­some. She had re­viewed my case and gave me her game plan. She also went over a few things she thought my symp­toms could be stem­ming from. Loved her.

Next in the room was John, EMT-In­ter­me­di­ate. He was in­cred­i­ble. While I thought ev­ery­one was amaz­ing, he was my fa­vorite vis­i­tor. I was im­pressed with his knowl­edge and in­tel­li­gence. He was funny and made me feel at ease when do­ing my IV and my 12-lead EKG.

I met Kristy, who was my nurse, and she was very thought­ful and lis­tened to what I was say­ing. Lis­ten­ing is very im­por­tant, and some­times we hu­mans only lis­ten, so we can re­spond. We do not ac­tively lis­ten. She was def­i­nitely lis­ten­ing and for that I was grate­ful

I was taken to CT. I am sorry I do not re­mem­ber their names, but they were won­der­ful. Thought­ful and un­der­stand­ing.

The last two em­ploy­ees that took care of me were Mike, the night nurse, and An­thony, the ICU nurse (he was help­ing the ER out). Both men were help­ful, con­sid­er­ate and knowl­edge­able. I ap­pre­ci­ate a male nurse as they do things dif­fer­ently from fe­male nurses but are just as car­ing and ef­fec­tive. It was great to have mul­ti­ple male care­givers and a fe­male doc­tor. I loved that this hospi­tal had this type of di­ver­sity.

I know this is a long-winded let­ter, but I did not want to leave any­one out. Please pass on my grat­i­tude for the ex­cep­tional care I re­ceived at your lovely fa­cil­ity.

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