Reader says experience at office was fine

qo the editorW

f am sorry that qed qaylor had a bad day at Jenkintown’s 6RFLDO 6HFuULWy 2IfiFH. (GRRG luck getting helpI Sept. OTI OMNO.F f do agree with him regarding the inconvenience RI WKH RIfiFH’s FORsLQJ, EuW Py experiences there were not nearly as scintillating and entirely the opposite of his.

When f hit the magic age several years agoI agents there attentively helped me to navigate the intricacies of the Medicare application. ff not gregariously outgoing as Mr. qaylor seems to expect. ft’s got to be a monotonous job. , IRuQG WKHP HIfiFLHQW DQG HI- fective. veahI yeahI f had to wait in those uncomfortable government low-bidder wire frame chairs until my number popped up on the boardI but then f had to stand in line at the Wawa yesterday too.

When my wife hit the target this summerI we returned WR WKH RIfiFH DQG, RQFH DJDLQ, got the necessary assistance to complete the process. Why the gratuitous crack about “self-important” back RIfiFH SHRSOH “wDQGHULQJ around?” lne of them later found a mistake we made in our application and called up to tell us he adjusted the paperworkI resulting in an in- FUHDsH LQ KHU EHQHfiWs. /RRNs to me like someone is doing their job.

Like any large bureaucracyI the Social Security system KDs LWs flDws, EuW Py HxSHULence is thatI on the wholeI it successfully serve the public. We can’t bash spending on “big government” and then expect immediate individual attention and Barcaloungers too. With the closing of that outpostI at least we don’t have to worry about getting new buttons that you can actually read on the waiting list lottery machine. qhomas Wieckowski

Wyncote