This expert’s advice could save your next trip

Before something goes wrong on your next trip, consider taking a little advice from a guy who specializes in something-goes-wrong scenarios. That guy is Curt Richardson, who founded OtterBox, a manufacturer of protective cases for phones and tablet computers.

Once, while he was fishing for marlin on the North Drop near the British Virgin Islands (BVI), a rogue wave engulfed his boat. “My phone survived the wave, but I’d left it in the cup holder, which filled with water,” he recalls. His device was DOA.

His worst travel mistake of all time also happened at sea, when he boarded the wrong ship. Richardson thought he’d found an inexpensive family cruise to the Eastern Caribbean. Instead, he and his kids were stuck with partying college kids for six seemingly endless days.

“Never again,” he says. Millions of travelers entrust their electronics to Richardson’s shock-absorbent cases, which kind of makes Richardson a master of disaster in his own right. Sure, the OtterBox labs test their products for durability, subjecting them to extensive tests before releasing them. But there’s no substitute for realworld experience like his, which could keep you safe, sane and on time.

❚ Laugh in the face of disaster:

Richardson has a dry sense of humor about travel disasters. There’s an enormous model of the Titanic over the desk in his office in Fort Collins, Colorado. It’s a reminder that travel, like business, is inherently risky.

And that brings us to his first piece of travel advice: When you’re on the road, you can’t control every aspect of your trip. Delays are inevitable. But you can protect your sanity. A positive attitude, and an understanding that no matter how irritated you are, you won’t be able to change certain things, can take you all the way to your destination without losing your mind.

❚ Get a plan and stick to it:

Careful planning can also help you avoid a travel snafu, Richardson says.

“It’s not planning for the stuff that does happen,” he says. “It’s planning for the stuff that doesn’t happen.”

Richardson says spending a little time on research before departure can pay off. That’s true even if you’re using a travel agent or if your assistant is handling the details. Take a moment to ensure you understand local customs and currency – and, of course, that you know how to read the signs.

❚ Protect your trip: There are so many ways to protect the integrity of your trip, in addition to buying a shockproof case (although, as he’s quick to point out, that helps). Richardson has a long list that includes travel insurance, and always keeping his valuables in a safe place on the road.

Three technology tricks

Here are Richardson’s tips to help your technology survive the journey:

❚ Download and update apps before setting out:

You don’t want to get stuck trying to update your currency converter on shoddy hotel Wi-Fi. “Prepare your phone with all of the travel apps you’ll need before leaving the comfort of your high-speed home connection,” says Richardson.

❚ Back it up:

Safeguard your data from accidental loss and free up room on your device by backing it up before you go. “Then you can clear out your stored photos so you’ll have plenty of space for photos, videos and Boomerangs,” he says.

❚ Call your carrier:

“Find out how your carrier handles connectivity while you’re traveling internationally,” he warns. Some plans are seamless, but others require advance planning. All of them are going to cost you extra, so figure out what you need before you actually need it. And if you don’t, use airplane mode and stick with the hotel’s shoddy Wi-Fi.