USA TODAY US Edition

Londoners mind the gap between them, tourists

Visual aids for visitors counter commuters’ hard-won experience

- Benjamin Plackett

Commuters on the crowded London Undergroun­d are accustomed to the “mind the gap” warnings from overhead speakers as trains pull into station platforms. They recently got a glimpse of a change that infuriated many.

The world’s oldest subway system unveiled a trial last month to help tourists deal with the congested system: green-painted markings at King ’s Cross station, a major stop to show where the doors open.

The green markings made veteran commuters see red. That’s because they learned through practice exactly where to stand to snare a rare seat — and now tour- ists would have the same advantage.

The reaction to the helpful markings, which may expand to other stations, underscore­s the growing friction between Londoners and the 19 million tourists who clog the city but also contribute $17 billion a year to the British capital’s economy.

“It’s unfair for us commuters because it takes all our experience away,” groused finance worker Beverley Nasmith, 43. “We commuters aren’t happy about the lines because we like to get our bit of space.”

“They have these backpacks. When they get on a crowded train, they swing and hit you,” Nasmith said. “Don’t they know you’re supposed to take them off and put them between your legs?”

“I know exactly where I need to stand,” said Justin Berry, 44, a property developer, who bristled at the idea that the playing field between commuters and tourists should be leveled.

“If you can’t walk at 50 miles per hour, then I’m over you,” said bar manager Jack Barber, 23, reflecting on tourists who leisurely walk around London’s landmarks.

Each year, the Undergroun­d — which has been running since 1863, when Queen Victoria ruled — logs about 1.3 billion rides. That’s up 468 million annually from 20 years ago, according to Transport for London, the agency that runs the network’s 270 stations and 250 miles of track.

More than 2.3 million Americans visited London last year, making them the biggest group of tourists to the British capital, according to Visit Britain, a national tourist agency. It estimates a 6% increase in total tourism this year. One reason may be that the British pound is so cheap vs. the dollar: $1.32.

Cantankero­us commuters might resent the visitors, but Kiran Shah, 50, is thankful for them. He runs a leather goods shop. About 80% of his customers are tourists. “Americans can come in here, and two or three minutes later, they walk out with a $300 or $400 purchase,” he said.

The grumpy locals don’t dissuade tourists. “I’ve witnessed some cranky commuters venting their frustratio­n at some unsuspecti­ng people that get in their way,” said Justine Hausheer, 29, who lives in Denver. “It doesn’t make me not want to come. You kind of expect some of this when you visit a big city like London. It’s part of the experience.”

 ?? TOLGA AKMEN, AFP/GETTY IMAGES ?? A man boards a train at King ’s Cross Undergroun­d station in London last month. Some Londoners complain about new platform markings to help tourists.
TOLGA AKMEN, AFP/GETTY IMAGES A man boards a train at King ’s Cross Undergroun­d station in London last month. Some Londoners complain about new platform markings to help tourists.

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