Batterygate leaves Apple feeling bruised
Customers angry after admission that updates slow down older iPhones
SAN DIEGO – It couldn’t have come at a worse time.
Consumers are in the mood to buy new things, which often includes upgrading old phones for the new year.
Yet Apple now has some folks hopping mad after being forced to admit last week what many had suspected: Software updates that add many current features to older iPhones actually slow the performance of those models.
Upgraders who added the latest edition of iOS, Apple’s mobile operating system, found their old phones are slower because the new bells and whistles are meant to be processed by faster chips.
Apple came clean shortly before Christmas, saying that it used software tricks to slow the processing speed of older phones to take into account the natu-
ral lifespan of batteries, which lose juice as they get older.
The Cupertino, Calif., company is offering a solution — but at a price. Since Apple smartphones don’t come with removable batteries, new ones can be installed for $80.
Apple has been quiet since it released a statement noting that last year the company “released a feature for iPhone 6, iPhone 6s and iPhone SE to smooth out the instantaneous peaks only when needed to prevent the device from unexpectedly shutting down during these conditions.”
Daniel Ives, an analyst with GBH Insights, says Apple’s initial statement isn’t enough. He estimates 350 million consumers are currently looking to upgrade their phones (out of the 1 billionunit-plus iPhone universe), and Apple’s semantics won’t play with them.
“This is a PR nightmare for Apple,” Ives says. “The timing is horrific, and they have to address it before this becomes a much bigger issue.” Apple “needs to give owners some comfort.”
Apple’s normally rabid fan base is not amused. Some eight consumer fraud lawsuits have been filed, and iPhone owners have been venting on Twitter.
“I’m disappointed,” said Molly Couts, an Apple consumer and tourist from New Zealand. “It’s a rip-off.”
Garry Fuller, a Wikipedia editor from Carlsbad, Calif., noted on Twitter the frustration for many iPhone buyers who have watched prices rise year after year as Apple has made the new bodies thinner and lighter but hasn’t given what many consumers are begging for: longer battery life.
“Stop worrying about the thickness of the phone ... we need a battery that is double current capacity,” he wrote.
This year Apple released three new editions of the iPhone — the 8 and 8 Plus, marginal upgrades from last year’s 7, and the X, the most expensive iPhone ever, starting at $999. As always, Apple’s marketing campaign sells these new phones by noting all have faster performance chips as well as an improved camera, subtle reminders your older phone needs to be upgraded ASAP.
Several analysts this week said the new iPhones are seeing softer reception from consumers than years past. Apple could cut its sales forecast for the first quarter of 2018 to 30 million units, down from an initial target of 50 million, according to a report in Taiwan’s Econom- ic Daily News cited by Reuters.
Consumers could turn to the Samsung Galaxy line of phones and the new Google Pixel phones, which both tout longer battery life. However, neither phones have removable batteries.
Gene Munster, an investor and analyst with Loup Ventures and a longtime Apple watcher, says Apple needs to address the issue head on with an open letter to consumers.
For consumers, “this just doesn’t make sense,” he says. “Apple needs to acknowledge the elephant in the room and how this is being perceived as something its not and how the purpose is create a better performing phone, not to sell you an upgrade.”
Munster contends that a new battery may solve speed issues, but there are good reasons for consumers to buy the newer phones, which beyond battery life and a faster chip include more secure software and the ability to use new, state of the art technologies such as augmented reality, which run better on newer phones.
Tracie Allman, manager of the Bubbles Boutique in the Gaslamp district here, said she wants to hear three simple, declarative sentences from Apple: “We’re not going to slow down your old phones anymore. You can keep them using them. You don’t need to keep reinvesting in a new phone every other year.”
And for Couts, the tourist, it may be wishful thinking but here’s what she wants: “They could give the world a new iPhone.”
“This is a PR nightmare for Apple. The timing is horrific, and they have to address it before this becomes a much bigger issue.” Daniel Ives Analyst with GBH Insights