Senators: CFPB debt collection proposal harmful
Industry put before consumers, they say
LOS ANGELES – More than 20 U.S. senators are calling on the Consumer Financial Protection Bureau to reconsider a proposal that would allow debt collectors to send unlimited texts and emails to consumers, as well as call them seven times a week per debt.
Led by Sens. Bob Menendez, D-N.J., and Sherrod Brown, D-Ohio, 19 Democratic and two Independent senators have signed a letter expressing their concerns that the proposed update to the Fair Debt Collection Practices Act would allow debt collectors to contact consumers more than they already do. Signees include 2020 presidential hopefuls Sens. Kamala Harris, DCalif.; Kristin Gillibrand, D-N.Y.; Cory Booker, D-N.J.; Elizabeth Warren, DMass.; and Bernie Sanders, I-Vt.
In the letter to CFPB Director Kathleen Kraninger, the senators express concerns over the cost of sending text messages to consumers who do not have unlimited texting wireless plans and have to pay per text.
“By allowing debt collectors to send consumers unlimited text messages and emails without first receiving affirmative consent for such a method of communication, the proposed rule permits collectors to overwhelm consumers with intrusive communications,” the senators wrote in the letter. “Furthermore, since the CFPB is not requiring collectors to use free-to-enduser text messaging, the CFPB is placing the cost burden of these text messages on the consumer.”
They also questioned the safety of emailing consumers and asking them to click on hyperlinks, alluding to potential scammers replicating the strategy, as well as possible barriers to getting in contact with the intended consumer.
“Requiring consumers to receive information by clicking on hyperlinks in electronic communications from unknown parties also raises security concerns. Additionally, the assumption that electronic communications are received by a consumer as long as they are not returned ‘undeliverable’ ignores the reality of mail filters and other communication failures that are no fault of the consumer. The rule authorizes new forms of communication between debt collectors and consumers without extending essential consumer protections, creating a situation that is ripe for consumer harm.”
The proposed changes are a move “to modernize the legal regime for debt collection,” Kraninger, saying in a statement that the CFPB is “taking the next step in the rulemaking process to ensure we have clear rules of the road where consumers know their rights and debt collectors know their limitations.”
In addition to the unlimited texts and emails, and limiting collectors to seven calls a week per debt, the proposal would require debt collectors to wait a week to call a consumer once they have contacted them. The changes also allow consumers to unsubscribe from voicemails, texts and emails.