North Dakota Launches New CPS Intake Process

Special to Times-Record The North Dakota Department of Human Services and the state’s 19 human service zones announced the launch today of a statewide toll-free child abuse and neglect reporting line that is part of a new child protection services (CPS) intake process.

Beginning Jan. 4, individuals who suspect a child is being abused or neglected in North Dakota should call 833958-3500, 8 a.m. – 5 p.m. Central Time (7 a.m. – 4 p.m. Mountain Time) to make a report. If a child is in immediate danger, people should call 9-11.

The department’s Chief Operating Officer Sara Stolt explained that the change is part of the ongoing collaboration between the state and local partners to provide human services more efficiently and effectively.

“During this latest social service redesign effort, we created a new statewide centralized intake unit staffed by a dedicated team of 12 specialized CPS intake workers and two supervisors who live and work across the state in the human service zones,” Stolt said. “The CPS intake workers will ask focused questions, gather needed facts, work with supervisors to triage reports and provide a complete intake referral to local CPS professionals when reports meet criteria.”

She said this will allow local CPS professionals to act more quickly to protect children while devoting more time to strengthening and supporting families while they are still together, which will help children remain safe in their family homes. This aligns with a key department priority: building stronger families.

Having a specialized intake unit will also ensure more consistency and should reduce the need for call backs. If one intake worker is busy, the line will roll to another.

“The safety and wellbeing of children remain our top priorities. Redesigning this process will provide consistent, high quality and timely responses,” Stolt said.