Air Zim apologises to passengers
HARARE - Air Zimbabwe has apologised to passengers following its failure to service its routes on time last Sunday lea ing passengers oo ed on ights rom arare to ula ayo and Johannesburg to Harare stranded for hours.
assengers ho intended to y to ula ayo ere le t stranded at the Robert Gabriel Mugabe International Airport in arare hile those ho ere ying rom outh rica aited for more than 16 hours at OR Tambo International Airport before they were collected after 20 hours.
Air Zimbabwe is operating with one aircraft for both domestic and regional routes.
In a statement yesterday, Air Zimbabwe admitted the serious inconveniences caused by the disruptions, saying it expects normal schedule to resume within the shortest possible time.
“Air Zimbabwe wishes to apologise to its passengers for the schedule disruptions which are currently obtaining. Due to equipment constraints, the airline is currently operating with one aircraft to service all its routes.
“The aircraft had to undergo an engine change on Sunday, March 3, 2019. The engine change process could, however, not be completed within the projected time due to unforeseen circumstances,” said Air Zimbabwe.
The airline said the disruptions affected this ee ’s operations as most ights had to e rescheduled.
“The rescheduling resulted in adverse effects on our crewing requirements based on the regulated employee duty times that must be adhered to. For regulatory compliance, the airline was forced to cancel and reschedule.
“Admittedly this has resulted in serious inconveniences to our valued passengers which we sincerely apologise for. We expect normal schedule to resume within the shortest possible time,” said Air Zimbabwe.
The airline assured the nation that efforts were being made to adequately equip itself and improve services.
- THE CHRONICLE.
Air Zimbabwe wishes to apologise to its passengers for the schedule disruptions which are currently obtaining. Due to equipment constraints, the airline is currently operating with one aircraft to service all its routes.” — Air Zimbabwe.