Nkana Water struggles to collect revenue

NKANA Water and Sanitation Company (NWSC) is facing challenges in collective revenue since the directive to halt water disconnections was given owing to the corona virus outbreak.

NWSC Public Relations Officer, Agnes Simwinga, told the Daily Nation in an interview that the challenge was getting worse for the company as it had to remind people to pay their bills almost on a daily basis.

She said at the time they were instituting water disconnection, customers were compliant and paid their bills without being reminded.

Ms Simwinga said that with the new normal that the country was learning to adapt to, it was important for people to ensure they paid their bills on time.

“We advise people to start clearing their bills bit by bit to avoid owing the company huge sums of money.

“People should start asking themselves how they would manage to clear huge bills that that they are accumulating when the pandemic is finished,” she said.

Ms Simwinga appealed to customers to pay bills on time so that the company could continue supplying them with quality water. She stated that the water utility company’s operations, maintenance, procuring of chemicals for water treatment and salaries for workers depended on the money paid by the customers.

She however said that the company had intensified sensitization programmes on all digital platforms to educate people on the importance of paying water bills amid the pandemic. Ms Simwinga said that it was wrong for people to take advantage of the Government directive to stop water disconnection during the outbreak.