Well done RTSA for offering online payment system!

Dear Editor,

THE Zambian Roads & Highway Safety Group (ZRHSG) would like to congratulate the Road Safety and Transport Agency (RTSA) for having a working online platform where their services can be accessed.

The group is pleased that the majority of their members have had great success in getting their road tax, road fitness and other services provided by RTSA from the comfort of their homes and offices using these online platforms. This has helped reduce on the number of wasted hours spent queuing at RTSA offices, the Post Offices and other places for these services.

This is also helping in preventing the spread of the corona virus among motorists and other road users.

The group is urging RTSA and its partners who are managing this online system to perfect it and make it user friendly to all the users especially those who are not on Zamtel networks and those without visa cards.

The system needs more options for mobile money payments using all available mobile money channels while insurance companies should ensure car insurance details are uploaded in real time on this RTSA online system.

The group is aware of the many challenges that some motorists and car owners using the same online platform have experienced in the course of using the system from insurance details not appearing to failure to pay using the Zampay mobile money system or the VISA cards.

The group also urges RTSA to heed to the demands by motorists and car owners to have their quarter system improved to run concurrently from the day a person pays so that the end of the quarter is different for each car owner depending on when they paid for the services, like it is done for car fitness. This will help decongest RTSA offices and the online system.

RTSA has proven that government services can safely and conveniently be provided via mobile and online platforms and that there is no need therefore for long queues at government offices when online platforms can be utilised.

MTHOMISWA BANDA, Group Admin – Zambia Roads & Highway Safety Group.