THE SIGNIFICANCE OF GOOD CONDUCT IN THE NEW NORMAL
WITHmonth of October is usually reserved for the commemoration of the World Savings Day, an annual event that Zambia joins the of the world in observing.
a larger percentage of employees now working from different locations following the COVID-19 challenges, conduct is more important now than ever before.
This week, we begin a se-
Employee supervision through of physical articles presence throughout in offices the month has of shifted October, fundamentally with a spe- in the focus “new workplace on the following up-coming the
on-set of the pandemic globally.
World Savings Day commem-
The new way of ‘seeing’ our
oration. work colleagues is now by and This large article via video will conference, introduce you with this less global time spent and in historic the
same geographical location
perspective of the World Sav-
or meeting room. This level of Day flexible and working its significance. is the future of The World the workplace. Savings Day is an event to increase the public’s awareness of the importance
savings Good for conduct both is cardinal modern economies for any and sustainable for individual business. Savings Embodying is good important conduct is in much more than following a set
global economy and every
of rules or completing an annual depositor tick-box contributes commitment to to the its development. Code of Conduct.
It goes deeper to the core of building economies and businesses that deliver value and sustainable development. Good conduct should, therefore, be the backbone of every decision and judgement that one makes – even as we work remotely in this new normal; and even as we conduct our personal lives outside of the workplace. It is about doing the right thing even when no one is looking!
What does this new way of working mean for conduct?
plays an integral role in the de- and Exchange Commission. The Association also works to ensure that the bank- of local velopment banks, of commerce households, and industry celebrated in in BAZ 1921. is a mouthpiece of the addresses banking sector and and contact is ing details, industry views identity are put forward in future. when government small any and economic medium dispensation. sized firms In this regard, In other mandated countries, to address such various as among matters of others. common in- determines policy or Register legislation. a Many new areas email of law and banks (SMEs) play and an important local authorities. role in the creation Germany, of new dustry peoples’ interest confidence through lobbying, Confidential advocacy and poli- information including international count. law impact upon the interests institutions WSBI member and other banks non- demon- capital (or capital formation) in a country in and savings thus cy had influence. to be The restored Association includes aims at facilitating usernames, the of commercial pass- banks • Implement in good Zambia. conduct dual culture authenti- in the
financial businesses. organisation. help strate the economic their locally growth process. focused The banking because sys- many industrial people and innovation did not growth words, of the and sector, PIN as well numbers. For example, issues cation of micro for and all fiscal accounts policies and
In banking, clients put their It is important for organisations to invest in robust tem trust approach facilitates in us - we to must the banking intermediation ensure fair through of internal even and think as of building saving and since sustaining they infrastructure good-will that and adequately public con- protects financial their information sector reform products, affect the especially trading environment for fi- international outcomes World Savings for them trade. by Day operating activities in had lost close fidence to in everything the commercial in assets, banking including MODUS sector. client One OPERANDI data of from the potential for banks compromise, in Zambia nancial and the services Association products. consults its
with especially due to unauthorised access to company the integrity communities and ensuring they serve.
The history of the banking sector in the Zambia German ways Monetary this mandate Reform is realised is Your through personal engagement informa- members to form industry Register It is position important for on SMS that many notifi- such is-
systems.
that we exercise the diligence organisations continue to focus dates of 1923. tion can and ministries be used by as criminals sues. With the active cations participation to alert of you the member when
when as handling far back the as data 1906, assets when the first commercial with critical Government agencies on fair client outcomes even bank-Standard entrusted History to us. Chartered of The World Bank was established, After with the well second as other World critical stakeholders War, to in assume the Zambian your econ- identity banks, and the Bankers Association products in the new of and Zambia ways accounts of working works to are fos- it first branch Savings opened in Day Kalomo District of World Southern Thrift omy. Day continued acquire retail or bank ter an environment ac- accessed. in which remotely. financial Leaders services should are val- Province. In World the last Savings 114 years of day the was existence and oper- reached the peak of its counts, or even defraud ued and your can prosper. • Conduct In pay communicating attention regular to feedback the industry’s credit
In the current environment, from clients and address ation established of the commercial on October banking sector 31, in Zambia, popularity the HOW in the WE WORK years be- insurance, medical aid, and the Association checks works to with verify Government, whether the
challenged by the Covid-19 views, concerns to ensure that any country pandemic, 1924, currently during managing has the 18 conduct registered first Inter- commercial tween banks. 1955 The and Bankers 1970. Association It be- of Unemployment Zambia works with its Insurance regulators, other industry someone potential associations, conduct has the applied breaches community, for related national Taking risks into is Savings account an imperative the Bank critical Con- role played came by the a veritable members to tradition provide analysis, in advice Fund. and advocacy In some and instances, community groups credit and are the identified, media. using your and appropriate personal for gress businesses ( World to emerge Society even of sector in the provision of banking Sav- services certain to all sec- countries. contributes In to the Austria, development they of public impersonate policy on you, Some and of the initiatives information action that is the taken. Bankers and if Association so, ad-
stronger once this pandemic is tors ings of the Banks) economy in the Milano, existing banks Italy. in the for country instance, banking the and official other financial mas- services. using social engineering, of Zambia ac- is working vise on in the collaboration credit grantor with the Bank im-
behind us. realised The challenges Italian the importance professor facing most of establishing Filippo an cot umbrella of saving, The Bankers the so-called Association of cess Zambia your works bank to ensure accounts of Zambia and and other mediately. key stakeholders include the fol- body industries, Ravizza that would including declared effectively the this represent day the the interests ‘Sparefroh’ of that (literally: the banking ‘Happy system can do continue transactions. to deliver the lowing: - Investigate and register
Financial ‘International Services Sector, Savings will the sector. Days’ Saver’) reached benefits of a competition higher de- to Zambian As banking some custom- personal infor- for credit There have related been more alerts of-
test the foundation of their cyber-crime attempts during on It was the against last day this background of this Con- that in gree 2008, of the brand ers. awareness than mation such as your -Promoting identity shared fered digital payments by credit channels bureaus. through
business models. offered to lead others, which As earlier highlighted, the the Covid-19 pandemic with Bankers gress. Staring Association at the realities of Zambia (BAZ) was the formal- republic’s President and number cannot be changed • Check criminals your taking bank advantage state-
calls for being an inspiration financial impact of Covid-19 has ly occasioned registered. World by Savings Prior the current to the Day establishment of the of even BAZ, a the street was named to our teams after in these readily, and been other severely person- felt at different ments of more regularly. people working from Association challenges World Thrift like operated poor Day sales, informally was estab- with the him. chairing In the 1970s, the unprecedented ‘Spare- times. al information We also levels. such It is important as your for leaders home.
sluggish growth of revenues, It is, therefore, important for bank lished in a to particular inform year, people offering all related froh-Journal’, secre- an educational have the duty of instilling home real and to work refresh addresses the deliverables in TIPS
increasing impairments and trust and confidence in our view of the new realities and organisations to invest in robust tarial macro-economic around services, the as world adversity, well as coordinating about the all activities magazine of for younger peo- are impractical to change, we • Do infrastructure not carry that unnecessary adequately
companies and organisations in re-align employees’ targets as the avoiding idea membership. of the savings right The path Association’s may their be money role has ple, overtime reached a circulation order to build of sustainable recommend value there that could you be consid- undue pressure personal protects their information information in evolved rationalized. in a bank to include rather the than promotion the use of efficiencies, 400,000 in- copies. for all our stakeholders er the – clients, following to meet precaution- targets which may drive your assets, wallet including or purse. client data
It is imperative for all leaders from potential compromise, novations of unconventional and industry growth means and positioning of mem- shareholders, staff ary and the measures individuals when to you act unethically. are • Do not disclose person-
to ensure that Conduct community. Furthermore, rewarding good especially due to unauthorised ber-banks risk savings, awareness to such continue is always as keeping supporting their both private sector required to provide personal al information to company such systems. as
Conduct as part of formal access and emphasized. money Government at home. Conduct economic should agendas enshrined in the • Financial plans and information performance for security management ver- passwords and PINs when country’s be There a top National agenda had in Development been the some Policies. ex- reward systems ification should purposes: system could also help drive asked The author to do is so also by CEO anyone for
Governance foras all the way to amples BAZ aims of at days participating that were at com- the highest level of be aligned • Do not use the right any behavior informa- and a via Standard telephone, Chartered fax Bank or even decision mitted making to the in the idea country of saving through the contin- tion that may have been email.
The The impact of Covid-19 • Client feedback should be acted on • Organisations should invest in robust infrastructure