USE ONLINE SERVICES – COVID IS REAL

THE Zambia Revenue Authority wishes to encourage all taxpayers to use online services for all transactions. The Tax Authority has taken positive steps to encourage clients and staff protect themselves from COVID-19.

We are all in this together; we are all at risk regardless of nationality, race or social standing. We know your first priority is to keep your family safe and well. It's our priority too. It is important that we use e-services as all ZRA services are online.

The Zambia Revenue Authority online systems particularly Asycudaworld for Customs transactions and TaxOnline for Domestic taxes have the capacity to handle all transactions online. It is further complimented with the phone facility which uses the *858# facility for those who don’t have access to internet.

Clients are further encouraged to call the call Centre on 4111 and send emails to advice@zra.org.zm for specific queries. Our highly trained teams are available to assist you. For those visiting (only when it is really necessary) to visit the customer experience at east park, cosmopolitan and ECL mall, they are encouraged to observe strict hygiene standards such as wearing a face mask, washing hands with soap at the entrance and observing social distance of not less than one meter.

Our highly trained staff with capacity to handle all tax related issues on the phone will assist the taxpayer’s step by step to ensure value is obtained. Our advice is that stay home, stay safe, avoid contacts with all people because you don’t know who they were in contact with. Lets all do the right thing by avoiding physical contacts.