Fostering psychological safety: HR’s role in combating workplace bullying
In today’s modern workplaces, fostering a culture of psychological safety has become paramount to ensuring employee well-being and organisational success.
UNFORTUNATELY, workplace bullying remains a persistent issue that undermines psychological safety, leading to negative consequences for both individuals and the company as a whole. It is imperative for Human Resources (HR) departments to take a proactive role in addressing workplace bullying and creating an environment that promotes psychological safety. In this article, l will explore the detrimental effects of workplace bullying, highlight the importance of psychological safety, and discuss the actions HR can take to mitigate bullying and foster an inclusive work environment.
Understanding workplace
bullying:
Workplace bullying refers to repeated and persistent mistreatment of individuals through verbal, physical, or psychological means.
It can manifest in various forms, such as harassment, intimidation, exclusion, or sabotage.
The effects of bullying are far-reaching, with victims experiencing heightened stress levels, reduced job satisfaction, decreased productivity and increased absenteeism. Moreover, the overall work culture suffers, leading to decreased employee morale and a toxic atmosphere.
The significance of psychological safety:
Psychological safety is the belief that one can express ideas, opinions, and concerns without fear of retribution or negative consequences. It creates an inclusive environment that fosters trust, collaboration and innovation.
When employees feel psychologically safe, they are more likely to engage in open communication, share diverse perspectives and contribute to the organisation’s growth. Conversely, a lack of psychological safety inhibits creativity, stifles employee engagement, and can perpetuate a cycle of workplace bullying.
HR’s role in combating
workplace bullying:
◆ Establish clear policies and procedures:
HR should develop comprehensive policies that explicitly define workplace bullying, emphasising zero tolerance for such behaviour. Clear reporting procedures should be put in place, assuring confidentiality and protection for individuals who come forward with complaints. ◆ Educate and train employees
HR must conduct regular training sessions to raise awareness about workplace bullying. This should include workshops on recognising bullying behaviours, the impact it has on individuals and the organisation and strategies for bystander intervention. By educating employees, HR can empower them to identify and address bullying incidents promptly.
◆ Encourage reporting and support systems:
HR should implement mechanisms that encourage employees to report instances of bullying. This can be achieved through anonymous reporting channels, employee assistance programmes, and access to counseling services. By providing robust support systems, HR demonstrates its commitment to the well-being of employees. ◆ Investigate and take action:
When reports of workplace bullying are received, HR must conduct thorough and impartial investigations. Prompt action should be taken to address the issue, ensuring appropriate consequences for the perpetrators. Transparency throughout the process is crucial, as it instills confidence in the reporting system and sends a strong message that workplace bullying will not be tolerated.
◆ Promote a culture of respect and inclusion:
HR should actively promote a culture of respect, diversity, and inclusion through initiatives such as mentorship programmes, diversity training and team-building activities. By fostering an inclusive environment, HR can significantly reduce the likelihood of workplace bullying.
◆ Lead by example:
HR professionals should serve as role models by demonstrating respectful behaviour, active listening, and empathy in their interactions.
By setting an example, HR can inspire others to follow suit and contribute to a positive work environment.
Workplace bullying poses a significant threat to psychological safety and overall employee well-being. HR departments play a pivotal role in combating workplace bullying by implementing policies, educating employees, providing support systems and fostering a culture of respect and inclusion.
By prioritising psychological safety, organisations can create an environment where employees thrive, leading to increased productivity, innovation and long-term success.
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Author: Peace Sithole —Ministry of Health and Child Care: Bcom HRM Dip HRM, Dip Payroll, Dip Education, Executive certificate in labour law conciliation and arbitration, certificate in project program monitoring and evaluation, certificate in human resources metrics and analytics, OHS. Contact 0773474899