Bank doing its clients a disservice

EDITOR — This letter is addressed to a bank in 8th Avenue (name given). Twice I have been to their 8th Avenue and Fife Street branches trying to send a payment in the form of an RTGs.

In both cases, at these branches, the ladies at the inquiries desk dismissingly told me to use the bank’s email service.

They declined to entertain me and unfortunately I was not the only one who found myself in this predicament. After having queued for 50 minutes I left disappointed and very angry for that matter.

With the urgency and the pressure I had, I had to phone around looking for friends who could bail me out of the situation who accept hand written RTGs.

I do not want to blame the ladies at the inquiries desk because it could be the bank’s policy.

If that is the case then it must inform the banking public who are their clients that hand written RTGs belong to the past and they are no longer acceptable at this bank.

If that is the position at this bank, the assumption that they have is that every client of theirs is able to buy a smart phone and is literate enough to use it in order to transact using electronic banking.

Could the bank please put up notices so that people do not waste their time in the slow moving queues only to be turned away. Disappointed Client