ZETDC conducts client surveys

THE Zimbabwe Electricity Transmission and Distribution Company (ZETDC) is conducting nationwide client satisfaction surveys in order to measure the impact of service delivery on its customers.

The surveys began on February 19 and are expected to end on March 31.

In an interview with The Herald, ZESA spokesperson Mr Fullard Gwasira said the surveys were being conducted on a regular basis to assess the impact of the company’s service delivery to its stakeholders.

“The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) conducts client satisfaction surveys on a regular basis to gauge customer satisfaction and get feedback on the impact of its services to its stakeholders. The surveys are done in friendly environments by independent bodies that are engaged through competitive bidding to gather information from consumers to ensure an objective outcome of the exercise,” he said.

Gwasira also said that the outcome of these surveys will be used to plan improvement strategies for areas that need them.

“The outcome is also used for decision making purposes as it essentially gives indicators to areas for improvement to ensure that stakeholders get value for money from the service offered by ZETDC,” he said.

Gwasira said ZESA was happy with the cooperation it was getting from consumers

“The survey is being conducted by the University of Zimbabwe between February and March 2018 and it involves all categories of consumers.

“The power utility remains grateful to all its consumers for constructively participating in the previous surveys and it urges them to once again give the exercise that is already underway their overwhelming support,” he said.

He said the survey was being conducted by enumerators wearing bibs with the ZETDC logo and were carrying relevant identification documents.