Mobile insurance contact centre eyes remote parts of country
ZIMBABWE now boasts of the first mobile insurance contact centre, developed by NicozDiamond Insurance, that can reach even the most remote parts of the country, in the spirit of leaving no one and no place behind.
The mobile contact centre dubbed, ‘Diamond Insurance Vehicle’ (DIV) will be moving in all parts of the country and is a one stop shop where one can buy insurance, as well as Zinara and ZBC licences.
Speaking during the launch of the DIV, IPEC director of Insurance, Mrs Sibongile Siwela, on behalf of IPEC Commissioner, Dr Grace Muradzikwa, said the DIV holds immense potential for the insurance industry and the pursuit of financial inclusion.
“In today’s rapidly evolving world, where digital advancements shape the way we interact and conduct business, embracing innovative solutions becomes imperative.
“The launch of this mobile contact centre, DIV, signifies a significant step forward in our collective mission to increase insurance penetration and foster financial inclusion within our society,” she said.
Mrs Siwela said insurance acts as a safety net, protecting individuals and businesses from unforeseen events hence providing them with the confidence to navigate uncertainties.
But access to insurance services was often limited, especially for individuals residing in remote areas.
“The advent of this mobile contact centre heralds a new era, breaking down barriers and bridging the gap between insurance providers and those seeking protection and financial security,” she said.
NicozDiamond management chief executive officer Mr David Nyabadza said the development of the DIV was driven by a profound understanding of their customers’ unique challenges and desires.
“Through extensive research, we gained insights into the obstacles the public encountered when seeking accessible insurance services. Motivated by the aim to provide a tailored solution, we endeavoured to create an experience that seamlessly aligned with their specific requirements,” he said.
“By bringing insurance services directly to their doorstep through our mobile platform, we aim to remove barriers and offer