Make pass­port ap­pli­ca­tion forms avail­able on­line

The Manica Post - - Comment & Feedback -

EDI­TOR — It seems the Regis­trar Gen­eral’s of­fice has com­pletely aban­doned the ICT sys­tem that they were im­ple­ment­ing. On Oc­to­ber 12, 2012 the RG’s an­nounced that Zim­bab­weans could now ob­tain pass­port forms from their web­site.

That is not the case to­day.

The ap­pli­ca­tion forms are no longer ac­ces­si­ble on in­ter­net, mean­ing that we are re­vert­ing back to long un­nec­es­sary queues.

For one to re­new their pass­port they now have to queue.

RG let us not re­vert to the old sys­tem, as that will frus­trate Zim­bab­weans for no rea­son. World­wide, im­por­tant forms are avail­able on­line and one only has to pay an ap­pli­ca­tion fee when ap­ply­ing.

I wit­nessed young and old Zim­bab­weans who had frus­trated faces strug­gling to ob­tain ap­pli­ca­tion forms which could be eas­ily made avail­able on­line and re­quest for a pay­ment upon sub­mis­sion.

I can­not imag­ine our Zim­bab­wean busi­ness­peo­ple or politi­cians go­ing through this process, it is not nec­es­sary. I am fully aware that you need to make money from the ap­pli­ca­tion forms by pro­vid­ing one with the form when they pay. Surely there is no dif­fer­ence be­tween one pay­ing an ap­pli­ca­tion fee when they have the form al­ready and pay­ing to ob­tain the ap­pli­ca­tion form.

Can you please ex­plain why the only pay­ment meth­ods are swipe and cash, yet it is in the pub­lic do­main that Zim­babwe is now 96 per­cent cash­less and ma­jor­ity of our pay­ments are mo­bile pay­ments (Eco­cash, One Money and Tele­cash), on­line plat­forms (pay now) and RTGS.

Why can’t your of­fice al­low th­ese pay­ment meth­ods to cut down on un­nec­es­sary queues that are ev­i­dently cre­at­ing cor­rup­tion among the em­ploy­ees.

RG please make the pass­port ap­pli­ca­tion process as pain­less as pos­si­ble through the use of ICT, which also in­creases the speed of pro­cess­ing. If you need any fur­ther clar­i­fi­ca­tion please do not hes­i­tate to con­tact me on +263772278161.


En­gi­neer Ja­cob Kudzayi Mutisi Chair­man, ZICT, a di­vi­sion of the Zim­babwe In­sti­tu­tion of Engi­neers (ZIE)

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