Elizabeth Chu

Founder of ZS Hospitality

The biggest takeaway for me was that in every risk there is an opportunity— it's important to lead the company with optimism and vision. While there has been a huge drop in the number of visitors in Hong Kong, we've seen it as an opportunity to grow, be creative and build a more solid local customer base. Our internal teams have shown resilience and adaptability throughout, reacting immediately with different strategies to the fast-changing regulations. Whether it's between our management and overseas partners, head office and chefs or front-of-house and back-of-house, communication is always the key.