60 SEC­ONDS WITH HARUN DURSUN, GM, MAN­DARIN ORI­EN­TAL BO­DRUM, TURKEY

Hospitality News Middle East - - NEWS - man­dari­nori­en­tal.com/bo­drum/ Lux­ury-ho­tel

How do you as­sess the hos­pi­tal­ity in­dus­try in the MENA re­gion and what do you think makes Bo­drum stand out?

Ac­cord­ing to the EY Mid­dle East Ho­tel Bench­mark Sur­vey Re­port, the MENA hos­pi­tal­ity mar­ket in gen­eral saw steady growth in ho­tel oc­cu­pancy in Q1 2018, com­pared to the first quar­ter of 2017. Sev­eral rea­sons were given for this, in­clud­ing shop­ping fes­ti­vals, im­prov­ing bi­lat­eral re­la­tions and over­all pleas­ant cli­mate con­di­tions across the re­gion. Bo­drum is truly a must-visit lo­ca­tion and a key tourist des­ti­na­tion in the re­gion. In ad­di­tion to the beau­ti­ful weather, de­li­cious Turk­ish cui­sine and tra­di­tional Turk­ish ham­mams, it also of­fers key at­trac­tions for tourists, which in­clude the his­tor­i­cal Bo­drum Cas­tle, Bo­drum Mu­seum of Un­der­wa­ter Ar­chae­ol­ogy, the Turk­ish vil­lage and much more. Our fo­cus is to pro­vide our guests with the most lux­u­ri­ous re­sort in Bo­drum on a beau­ti­ful beach­front, with a va­ri­ety of de­lec­ta­ble din­ing op­tions, an award-win­ning spa and gen­uine Turk­ish hos­pi­tal­ity.

With Turkey fac­ing an eco­nomic down­turn, what steps are you tak­ing to give the Man­darin Ori­en­tal Bo­drum an edge ?

Our strat­egy has al­ways fo­cused on two ma­jor as­pects, which is be­ing unique in our of­fer­ings and ser­vices, and in­creas­ing our over­all room oc­cu­pancy by both ac­com­mo­dat­ing our guests’ de­mands and an­tic­i­pat­ing their in­ter­ests. What makes us unique, we feel, is that we have a wide se­lec­tion of fa­cil­i­ties, of­fers and ac­tiv­i­ties to choose from, and that helps us tar­get all our guests, re­gard­less of their gen­der, age or what they are look­ing for dur­ing their stay. We also al­ways lis­ten to our guests and ob­tain their feed­back on how we can im­prove our over­all ser­vices and of­fer­ings. That said, our job is to also be proac­tive and al­ways come up with creative ways for new ac­tiv­i­ties and pack­ages to keep our guests sat­is­fied and com­ing back to en­joy our lux­u­ri­ous of­fer­ings.

Harun Dursun

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