Matthias Müller interview
VW Group’s CEO talks
It is 9am on the first day of the Frankfurt motor show, perhaps the Volkswagen Group’s most important meeting with its clientele and critics for the next two years. I’m bound for a 45-minute meeting with its CEO, Matthias Müller, which I’m told will be his only one-on-one interview in English. Why choose us? I presume it’s because Autocar reports things very fully compared with glib dailies, and because our much-consulted website gets everywhere.
High on our talk agenda is Müller’s announcement the previous evening of the company’s business plan between now and 2025, called Roadmap E and self-described as “the most comprehensive electrification initiative in the automotive industry”. And we’re bound to touch on Dieselgate.
Earth-shaking morning headlines have sprung up everywhere, and rightly so. The VW Group will launch 80 new electric vehicles by 2025, they say, and have 300 electrified models on the market by 2030. The group has earmarked an eye-watering £18 billion “for the industrialisation of e-mobility” and will soon seek tenders for the £45bn worth of batteries it estimates “transformation in our industry” will need. Rounding everything off is a stirring quote from Müller himself: “We have got the message and we will deliver. This is not some vague declaration of intent. It is a strong self-commitment which from today becomes the yardstick by which we measure our own performance.”
I’m expecting this to be a formal interview: German top executives usually prefer formality. These are serious topics and top bosses generally have their dignity to protect. So I’m surprised as we enter the inner sanctum of meeting rooms to find Müller leaning casually against one of the corridor walls, chatting with colleagues.
He’s an imposing figure, whitehaired but youthful without glasses, and tanned from what I presume must be several recent weeks off in the sun. He looks like he could be a sailor. He smiles, proffers a firm hand, uses my Christian name, ushers me easily into one of the little rooms, sits obligingly where the photographer suggests (some
I know the group’s strengths and weaknesses. I have an idea how to change it. I am not sure it will work, but I will try
don’t) and generally acts as if this meeting matters (again, some don’t).
After the awesome tone of Roadmap E, it hardly seems appropriate to start nit-picking details or asking if he really meant it, so I open up by wondering to what extent this policy change is motivated by “Dieselgate” or “the diesel scandal”, two expressions I’m interested to see Müller has used with neither false emphasis nor embarrassment in our first few minutes. “Our new roadmap is not driven only by diesel,” he says, tacitly acknowledging right there that it is at least part of the driving force.
“Back when [Martin] Winterkorn was running the company at the start of 2015, we started big discussions about the future of the group, called ‘Future Tracks’. At first, there wasn’t much content beyond the fact that we needed to get going. Then in autumn 2015 we had Dieselgate and I was asked to take over.
“It became clear the diesel scandal would have to be the incubator for our new strategy. We worked hard on it, discussing what the future product portfolio would be, and especially what our engine combinations would be – combustion, electric, plug-in, gas, or what? Around the end of last year we reached most of the conclusions for Roadmap E, then set out to put them into practice. What you see now is our commitment for the next 10 to 15 years.”
I’m impressed by how fully Volkswagen has embraced electrification – and say so – but Müller neither boasts about how far his company has come nor complains about the circumstances that have imposed its mighty workload. All very well to commit to electrification, I reply, but what about the unprofitability of electric cars? If you commit to selling so many, and spend so much of your capital on them, how will you ever make money?
“That’s easy,” Müller says, which rather takes me aback. Not much is easy in the car game, especially combating costs. But Müller says he knows beyond doubt that the cost of batteries and other key components will fall dramatically in the next few years, in a way conventional car parts won’t do. “We expect to be able to take a huge step towards earning money,” he explains, “although in the next generation electric cars may not be as profitable as combustion models – which is why we talk about having a good co-existence between combustion and electrified models. We see a tipping point between the two in five to seven years, which will help balance our revenues.”
Müller seems markedly less sure that customers will see this as a painless journey. “Combustion engines must provide the bridge,” he says. “Getting to full electric cars will take a lot of years, and none of us yet knows how many. The customer will
decide that. But as long as charging infrastructure is so poor it will not happen quickly. All governments have to take extra care of it.”
I’m curious to understand from Müller why VW sales have stayed so strong, why its customers still love the cars despite the diesel furore. The CEO lets go a quick, ironic chuckle, evidently at the way bullish sales contrast so completely with the company’s trial by fire in the media. “It results from several things,” he says. “An attractive product portfolio, the continuing confidence of customers in our brands, ability of our employees. And it is happening all over the world.”
What’s the future of the VW Group’s status as the world’s biggestselling car company? Will it matter in 2025? Others who’ve worn the crown – GM and Toyota, for two – tend to argue that the quality of today’s deals is more important than the quantity. “Being number one does matter,” says Müller, “and it will matter in 2025. We think we can achieve it, too, but the task is to decide where you lead. In vehicle sales? In number of models? In mobility services? We are working on them all.” Besides all the new model talk, Müller has introduced important strategies behind the scenes. One is to reduce the VW Group’s wellknown reputation for authoritarian management, which is leading Müller to give more independence to his various brands.
“We have a very complex group structure,” he says, “with 620,000 employees and 12 brands. It takes a great deal of management energy, effort and time to integrate things as we do. Maybe there’s another way of doing that. I have no answer today, but we’re working on it.”
As always, our talk-time is running out. I’m desperate to pose the killer question that has hung over Müller since he took the VW Group’s CEO job: why on earth would you do this? Why would you deliberately take responsibility for the misdeeds of predecessors? Müller was in his early 60s when he accepted this gig from the security of the top job at Porsche; surely it must have crossed his mind to walk away as other blameless, high-profile VW officials had done? Again the wry chuckle.
“The motivation was to help my employer,” begins the man born in East Germany, who went to school in Ingolstadt and became an Audi apprentice before returning to university and stepping into management. “I have been at VW for 44 years and have taken a lot from the group. When they asked if I could help in a difficult situation, I thought about these things when making my decision. I know the group’s strengths and weaknesses, I told them, and I have an idea how to change it. I am not sure it will work, but I will try.”
Müller’s assistants are glancing more frequently at their watches. I find I’ve warmed to this man: he is far more candid than previous contact had led me to expect, and far more humble. Last time we met was in Los Angeles, where his job was to launch the Porsche Macan to guaranteed success – a gig almost guaranteed to encourage overconfidence.
Before I leave, I ask Müller to summarise the difficulties of the job, and the answer is a surprise. “It wasn’t so hard at first,” he says, “but it has become tougher over time – because of diesel, the transformation of our business, digitisation, connectivity, autonomous driving, shared mobility and all that stuff. It amounts to a very big challenge, for sure. But it is also fun.”