Where’s my new car?
I’m enormously frustrated by the way Mercedes-benz is treating me and, I suspect, so are many other customers.
I’ve had a new GLA 250e on order, deposit paid, since 9 October 2021. It was on “up to three months’ delivery”, but interestingly, when my deposit confirmation was printed out, it stated 29 April 2022.
Since January, I’ve been enquiring every couple of weeks about progress on my order, but the car, which I’m told left the factory on 16 February, is
now “on hold” in Belgium. Numerous calls to my Mercedes dealer asking what “on hold” means have produced no satisfactory response. No one can tell me whether it is a Brexit hold, a Mercedes hold or just incompetence. Mike Carver
Didmarton, Gloucestershire Mercedes-benz said: “We’re sorry to hear about Mr Carver’s experience. Unfortunately, the car is being held at one of our plants waiting for a part to be installed, which, due to the global shortage of some semiconductors, was unavailable at the time of production. Many different factors can influence the supply of new vehicles, particularly at the moment. Customers should stay in close contact with their Mercedes retailer, who is normally best placed to advise them on their order’s status.”