Donna Illet-Vidhi, Station Controller, c2c

On May 29 2021, Donna’s abilities as a station controller at Barking station were put to the test when a male collapsed on the concourse.

After raising the alarm and calling emergency services, she immediately took charge of the situation by performing basic life support techniques that she had learned in training many years previously.

With the male unconscious and unresponsive, a decision was made to use a defibrillator. After the pads were placed on the man’s chest, the defibrillator did the rest automatically and made several shocks before indicating that the male had become stable.

All the while that medical treatment was being administered, crowds of onlookers had to be dealt with and moved on.

The ambulance service then arrived and took over management of the patient.

Their feedback was clear that the actions of Donna and her team had undoubtedly saved the man’s life.