Highly commended

Glasgow Central

Glasgow Central has retained its high standards over the years, although it was slightly slower exiting from COVID. It has a real sense of presence and is supported by a plentiful and proactive staff who volunteer help to passengers. The NRA judges particularly commended the clear signage, the disabled support, and the customer information systems.

Reading

Reading offers high levels of customer service to both commuters and longdistance travellers. The NRA judges especially applauded the platform facilities, which included waiting rooms, catering and toilets on every platform. They also praised extensive information systems around the station and the vibrant retailing outlets.